Wholesale – Terms

WHOLESALE TERMS

Paper Ghost Press offers wholesale prices to shops in and outside the US.

Please read our terms below.

 

ORDER MINIMUMS

Opening Orders: $150 – This is the cost of 12 prints.

Re-Orders: No minimum re-order quantities on established wholesale accounts.

Additionally, we have no per piece minimums. You are welcome to order any number of prints in any quantities you desire as long as you reach the total order minimums above. (Our only exception are retailers with special processing needs, detailed below.)

 

PAYMENT

We require payment in full prior to shipping. You place an order online through our website by logging into your wholesale account or by emailing your completed Wholesale Order Form included in both of our catalogs. Payment can be made via Paypal or credit card. If you need to discuss an alternate payment arrangement, please contact us via email. At this time, we do not offer credit terms (Net 30 accounts) to retailers. We approve this on a case-by-case basis for established accounts in good standing. Shipping fees will be automatically calculated with the best cost we can offer directly through our online ordering process.

 

PACKAGING

Prints for wholesale orders are individually packaged in a sealed plastic sleeve with a cardboard backing and information about Paper Ghost Press in each package.

 

SPECIAL PROCESSING

For retailers who require special processing, packaging or tagging, we request a minimum order of 25 pieces per design. For these accounts, we will review and approve Net 30 terms on a case-by-case basis. Additionally, we can not accept chargebacks or returns on any order.

 

SHIPPING

We’re both excited about your order! You want it quickly and we understand. Orders ship from our Atlanta, GA studio within 1-2 weeks on a first-come first-serve basis. Orders will ship via United States Postal Service using their Priority Mail class of service which takes about 3 days to arrive once shipped to U.S. addresses. You will be notified of your delivery confirmation number once your order ships via email. International orders will ship via USPS Priority Mail and may take up to 5 weeks to arrive. At this time, we do not offer COD or drop shipping.

 

INTERNATIONAL ORDERS

Yes, we accept international orders! You can order directly through our online ordering page, too. Please be aware all customs and/or duty fees are your responsibility to pay. Please allow 2 to 5 weeks for delivery. For most countries, after three unsuccessful attempts to deliver, packages will be returned to us. In this case, we cannot refund delivery fees and will have to charge new shipping fees to send it to you again. Additionally, if you do not accept packages to your delivery address, you may only receive a postcard indicating you need to pick up your parcel at your local post. Please keep an eye out for this postcard. If your package is returned to us, we will have to charge shipping fees again to ship it to you a second time.

In regards to customs forms, we accurately fill them out and mark items as “merchandise” for our orders. (Please don’t ask us to lie or “fudge” your customs order form. We won’t and legally can not do so.) Orders that may be held up in customs are beyond our control. We will do our best to complete our necessary paperwork to have your order sail through the process but we can’t expedite or move along the governmental backlog they may be dealing with which may have held up your order. (We will send all kinds of good juju though which we feel may do nothing to help but feel confident won’t hurt.)

 

BACKORDERED ITEMS

We work very hard to keep all prints in stock. In the event that a design was an overnight sensation or someone bought everything in stock because they are awesome, we will notify you right away with your updated estimated ship date.  All backorders will ship within 2-3 weeks.

 

DAMAGED ITEMS

If your order is damaged in transit, you must let us know right away–within 7 days of your delivery confirmation date. Any damage from mishandling will need to be claimed with the shipping carrier, not us, and if you don’t do so right away, we will be out of luck with getting the claim processed. We package our prints very well so this shouldn’t happen–but if a truck lands on your box, we need to know fast. Please be sure to keep both the damaged items and the shipping carton for verification purposes.

 

INCORRECT SHIPPING ADDRESS

We are responsible for your order until we hand your package over to the postal service. After that, it’s out of our hands–literally. If you made an error on your shipping address, getting a new order out to you will result in additional shipping fees. I know mistakes aren’t fun so please double-check your shipping address before submitting your order.

 

RUSH SHIPPING

Email us with what you need and when and we can quote you the rush fee and if it’s possible. Standard shipping times is 1-2 weeks. We will try our best to meet your needs.

 

RETURNS & EXCHANGES

Please ask any questions about the items in your order in advance. We are unable to accept returns and will only accept exchanges in rare circumstances. If you have any concerns, please request additional images before placing your order. We are more than happy to discuss all the finer details of our prints with anyone who asks.

 

COPYRIGHT

All copyright and reproduction rights (except for promotional purposes on social media) are retained by each individual artist and Paper Ghost Press. So if you buy a print from us, you aren’t buying the copyright to the work or the ability to reproduce it yourself. But you knew that, right?

 

COLLABORATION

Would you like to collaborate with us on a special print for your company or store? Email us and let’s talk about it! Paper Ghost Press is run by three illustrators so we’d love to consider unique and fun collaborations.

 

CUSTOMER SERVICE

If you have any questions or need assistance, we’re more than pleased to help! The best way (and fastest way) to reach us via email. We answer and respond to all emails during normal business hours. If you need to someone by phone, please include your phone number in the email and we will call you back based on standard EST business hours.

All terms, pricing, availability and conditions are subject to change without notice.

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